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Hey, 👋🏻​ I'm Fatima 

I design products that earn trust at the point of decision.

I lead product design across consumer journeys and operational tools, aligning user needs, business goals, and system constraints to deliver measurable outcomes and experiences people can confidently act on. 


Previously at Priceline and Super.com · Based in Toronto

Featured Work

Self-Service Rebook

Consumer Self-Service · Travel Operations · 0→1

Designed a self-service rebooking flow that reduced dependency on phone support and gave customers a clearer path to resolve trip changes.


Impact: 17.5% lower call volume and $1.3M saved in operational costs.

priceline self service rebook

Customer Care Platform Design

Internal Tools · Travel Operations · Platform

Redesigned Priceline’s internal support platform around real agent workflow.


Impact: 12% faster handle time, 13.2% better first-call resolution, +6.75 CSAT points, and $4M projected savings.

priceline CRM

Hotel Card Redesign

Marketplace Growth · Consumer UX · Experimentation

Redesigned the hotel card experience, the entry point for 80% of user traffic, to improve pricing clarity, trust signals, and booking confidence.


Impact: 52% higher conversion among engaged users, rolled out globally.

super.com hotel searc

Practitioner Dashboard & Workflows

B2B SaaS · Healthcare UX · Enterprise 

Designed practitioner-facing dashboards and workflows that made patient management and day-to-day operations simpler within a multi-platform VR healthcare product.

Neurofit webite
Neurofit scheduler

What collaborators say about working with me

Business Impact

X-Functional Alignment & Storytelling

Design Craft

“Fatima took strong ownership of our international travel product... Her work helped deliver our North Star metric, increasing the contribution profile per landed international user to 3.2%.”

“Fatima has been a great partner. Attentive to detail, asking probing questions to understand what we are really trying to accomplish and has been an overall pleasure to work with.”

“Fatima owned and spearheaded the design and UXR for our multi-sprint Listview redesign. Her usability studies and level of detail put into each element moved the standards of our product forward.”

Design Manager, Super.com

Director of Customer Care, Priceline

Staff PM, Super.com

Earlier Work

Spotify Collections

Product Design 

Spotify snippet, spotify podcast
Spotify notes, spotify podcast
Spotify transcript, spotify podcast

Led design for a note-taking and sharing feature for Spotify's podcast platform. Ran a Google Design Sprint, surveyed 77 users, and validated the concept through usability testing.

Vancouver Tool Library

UX Design

vancouver tool library logo

Team lead on a 4-month client engagement. 10+ hours of on-site ethnographic research and participatory workshops to land a concept the client moved forward with.

Projects

Let's chat.

2026. All rights reserved | Fatima Imran

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